Terms of Service

These terms are the agreement between Ciphris LLC ("Ciphris", "we") and you, the client, for the website design, hosting and related services we provide. By signing up online or accepting a quote you agree to them. If you're signing up for a business, you confirm you can bind that business.

1. What we provide

The services in your plan as described on our pricing page or your quote: design and build of your website, hosting on servers we manage, an SSL certificate, a domain registration if included, a monthly allowance of edits, and any add-ons you choose (for example the Site Editor or a dedicated server). We keep the hosting secure and up to date and back it up.

2. Your account

You get a client-portal login. Keep your password and two-factor device safe - you're responsible for what happens under your login. Tell us straight away at [support email, e.g. support@ciphris.com] if you think someone else has used it.

3. Fees and payment

• Monthly plans and add-ons are billed in advance through Stripe and renew automatically until cancelled.
• One-time build/setup fees are charged at signup (or as set out in your quote).
• Minimum term: plans that say so (the Static plan: 12 months) run for at least that long from signup; your portal shows when yours ends. After it, the plan continues month to month.
• Prices can change with at least 30 days' notice by email; the new price applies from your next billing period.
• If a payment fails we'll let you know. After a grace period of 7 days the Site Editor is paused until payment is up to date. We don't take your website offline for a missed payment without first contacting you, and we'll give you at least 14 days' notice before we do.
• Taxes are added where required.

4. Domains

Domains we register for you are registered through our registrar (Porkbun) and renewed while your plan is active. The domain is yours: on request - and when you leave - we'll transfer it to you or to the registrar of your choice, provided your account is paid up. Renewal fees are included in your plan unless your quote says otherwise [confirm: included, or billed at cost].

You authorise us to manage your domain's DNS while you're with us - including through the service providers we use to run your website and email, such as Cloudflare (content delivery and protection) and Purelymail (email). When you leave, we hand the DNS settings over with the domain.

4a. Business email

• Your plan includes business email on your domain through our email provider, Purelymail, [confirm the allowance, e.g. up to 5 mailboxes and a fair-use storage limit]. We set it up; you manage the messages.
• If you'd rather use Google Workspace, Microsoft 365 or another email service, you sign up with that provider and pay them directly at their prices; we set up your domain's records for it. Their service is covered by their terms, not ours.
• Email is included while your plan is active. Before you leave, move or download anything you want to keep - we'll give you at least 30 days after cancellation to do so.

5. Your content

You own the text, photos, logos and other material you give us or add through the Site Editor ("your content"). You give us permission to use, copy and display it only to build, host and maintain your website. You confirm you have the right to use it and that it doesn't break the law or anyone else's rights. We may remove content that clearly does, and we'll tell you if we do.

The design, code and templates we create remain ours until your build fee is paid in full; after that you have a permanent licence to use the design for your website. Our underlying software (the Ciphris Studio, Site Editor and hosting tools) stays ours.

6. Acceptable use

Don't use the services for anything illegal, for spam, malware or phishing, to harass anyone, or in a way that overloads or attacks our systems or anyone else's. We may suspend services that are being misused, and will tell you why.

7. Availability, backups and support

We aim to keep your website online around the clock and monitor it continuously, but we can't promise uninterrupted service - maintenance, provider outages and events outside our control happen. We keep encrypted backups of your website and account data. Support requests go to [support email, e.g. support@ciphris.com]; we aim to reply within one business day.

8. Monthly edit hours

• Allowance. Your plan includes a number of hours of our work each month (the Static plan: 2 hours; the Dynamic plan: 5 hours - or the number agreed in your quote). The hours count from the first to the last day of each calendar month; your portal shows how much you've used.
• What they cover. Updates to your existing website: changing text, replacing photos, adding documents or media you provide, posting articles you've written, updating opening hours and contact details, small adjustments to forms, and checking links. Keeping the hosting, security and software up to date is included in your plan and never uses your hours.
• What they don't cover. Redesigns, new page templates or sections, new functionality, online-shop or booking set-ups, integrations with other services, and writing copy or creating images from scratch. We're happy to quote for these as a separate project.
• No rollover. Unused hours don't carry over to the next month and have no cash value.
• Extra time. If a request would take you past your allowance, we'll tell you and ask before we start; approved extra time is billed at $85 per hour, in 15-minute steps, on your next invoice. We never bill extra time you haven't approved.
• Turnaround. We handle requests in the order they arrive and aim to complete small changes within 1-2 business days of receiving everything we need.
• Changes you make yourself with the Site Editor don't use your hours.

9. Cancelling

You can cancel any time from Billing in your client portal; your plan runs to the end of the period you've paid for. If you cancel during a minimum term (see 3), the monthly fees for the rest of that term remain payable [confirm: all remaining months, or a fixed early-termination fee]. When you leave we'll give you your domain (see 4) and, on request, a copy of your content. Refunds are covered by our Refund Policy. We may end the agreement with 30 days' notice, or immediately for a serious breach of these terms.

10. Liability

We provide the services with reasonable skill and care. To the extent the law allows, we aren't liable for indirect or consequential losses (such as lost profits or data), and our total liability in any 12 months is limited to the fees you paid us in that period. Nothing here limits liability that can't legally be limited.

11. Changes to these terms

We may update these terms; we'll email you at least 30 days before material changes take effect. The version you accepted and the date are kept with your order.

12. Governing law and contact

These terms are governed by the laws of [your state/country]. Ciphris LLC, [registered business address]. Questions: [support email, e.g. support@ciphris.com].